Note: If you are using MacOS please be sure to give the app permission to view and edit locally. TeamViewer supports Google ChromeBook, MacOS, and Windows devices. Logging into your machine allows us to see what you’re doing, take control and fix issues, and otherwise provide a better support experience. This app then helps create a connection with our app so that we can remote into the machine. TeamViewer requires you to install an app on the device. The TeamViewer Application - How We Log In You will be able to see what the agent is doing at all times, and can easily disconnect if you feel uncomfortable. If you're concerned about someone seeing, or accessing, something sensitive during the session be sure to close all files and applications. While options exist for mobile options, the mobile OS' don't have the tools installed to allow us to troubleshoot the network.
This will ensure we can troubleshoot accordingly. For us to do our job, it would be best if you install on a Windows or MacOS devices. The app works on all major Operating Systems. You will need administrative rights to the machine. Your information is not stored, or recorded, and you have the ability to remove the application when the session is over. Of all the providers available, we have found TeamViewer to be the most effective solution.
In order to log into your machine we need another piece of software that allows us to make what is known as a remote connection. There are instances where logging into your computer will make your life that much easier.
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